Had a bit of a shock on my way home from California. I had caught a red-eye from Sacramento California to Houston, where I had a 3 hour lay over, which is fine since the airport there offers some serious people watching and stuff browsing opportunities. I made the best use of my time there and then went to the gate, where they were announcing that "even if you are all checked in, please come to the counter to get your passport approved". I hadn't ever heard this before, so I dutifully went to the counter. They took one look at my passport and said, "you can't travel with this, I'm going to have to pull you from the flight".
Needless to say, I am now miffed. But, I enacted my "Friendly and Patient" policy that I developed during my repeated crossings at the Panama border from Costa Rica. I stood there without saying the things that I wanted to say: "Could I be sure and have your full name please, so that I can file a complaint", and "you know, you could just let me through and I'll get the thing taken care of at the Embassy in San Jose Costa Rica, you are just harassing me" along with other less speak-able diatribes - meanwhile he is calling the baggage place and telling them to pull my luggage.
He explained to me that Costa Rica is one very persnickety place about passports and that, even though I live there, they might deport me for having one in this condition, and that it had happened a lot lately. I said, "you've actually seen people deported for this?" to which he and his companion behind the counter emphatically nodded in confirmation. They said that the airline itself might be in line for $10,000 fine as well. So, I cooled off pronto, glad that I had not voiced what I had wanted to voice, and ended up thanking them for pulling me from the flight. We are a strange bunch, us humans.
He gave me the information on how to get my new passport, and I copy it here in the event that this information can be helpful to anyone else. I will write this from the perspective of it all happening in Houston Texas. I was at the George Bush International airport there. In one of the customer service areas of concourse E there are several phones on the wall for just this use. Well, the use of people traveling that have had problems. Anyway, to use these phones you gotta dial 9 first then the number. The office for passports has a toll free number with very helpful people on the other end of the line.
1-877-575-5700 I don't remember how all the menus and options went, but I did actually end up talking with a human after awhile. I think that after listening to lengthy instructions on how to use the website, I finally got to a person (very helpful) who then transferred me on to the Houston office's automated system for making an appointment.
I found a website that offers to help guide on through the "stressful process of getting or renewing a passport". No why is that? Why would this be "stressful"? I think that we fear some catastrophic thing happening, something that will actually keep us from being able to get it done. Or worse. Maybe we've seen some movie or read a book about someone who, in the innocent process of dealing with a government agency, is mistaken as a missing terrorist or the equivalent thereof, and they end up in a web of intrigue where they have to, all of a sudden, know how to travel internationally and dodge high tech surveillance and drive fast through small and crowded European streets until they are able to clearly establish their innocence and help to catch the actual bad guy. In fact, it would seem, that this rarely happens. The whole system is actually designed to get us what we need so that we can get on about our business. This is, after all, the U. S. of A.
But, you do have to make sure that you have what they require.
What they require depends on a few things about you. In my case, I had a "damaged or mutilated" passport. The thing, I wish I had a photo of it, it was a mess. The cover was de-laminating from the inside and it was all dog-eared. It turns out, that this is actually a bit dangerous, having a passport in this condition. They can really getcha for having such a passport. The below if from the page: http://travel.state.gov/passport/get/renew/renew_833.html
- If you mutilate or alter your U.S. passport, you may invalidate it and risk possible prosecution under the law (Section 1543 of Title 22 of the U.S. Code).
- If your passport has been mutilated, altered or damaged , you cannot apply by mail. You must apply in person. ( See How to Apply in Person .)
But, lets say that your passport is fine, and that you simply need to renew it, you can do it all via mail, and it'll cost you around $67. And you can do all this by
clicking here.
Returning to my saga; I made my appointment, all through automated channels, and got an appointment in the at 1919 Smith St. Houston Texas, Suite 1400. It was for 10:00 AM and it was, at that moment 9:00 AM. So, off I went to "Ground Transportation" where I walked out, and directly into, a waiting cab. He drove me there to my appointment for a fee of $49, yeowch! Big cab fare, but hey, wadda ya do?
There is, it turns out, an option if you've got the time, which you most likely won't, but here it is. There are free shuttles that run from the fine downtown hotels out to the airport and back. They charge $15 but take a round about way to your destination since they go to all the hotels. You'd just have to ask the driver to let you know when to get off.
There is airport-like security at the 1919 Smith St. Houston Texas, but, as with everywhere else that I went in Houston, the people are wonderfully friendly, so its not so bad. You go on through and up to the 14th floor, where you are greeted by a friendly guard, who will direct you to the wall of forms, there are 5 of them, with instructions that actually make sense, and you fill the thing out to the best of your ability.
I had a confirmation number from my phone-time with the automated system back at the airport. As I was filling out my form, I noticed that there was an automated voice over the loudspeakers, inviting the next number to go to "window 5" or "3" or whatever. I figure out after a while that the number was the confirmation number. So the 10:00 appointment was really just a guess that the queue would have moved along enough, and at the necessary pace, for my number to get called right about... oh say .... 10:00. Well it took a little longer, and actually what I ended up doing was just going to the information window where a very friendly person looked over my stuff and told me that I needed to go back down to the street level and get my passport photos taken. There were a number of options down there on the street, so I chose the bright yellow building that said "Passport Photos" on it. I figured if a guy was so serious about getting my attention that he'd paint his building that color, that I'd bite. He was friendly and it went easy and cost me $25.00.
So, back through security and up to the 14th floor and to the information window again, I was a little bit concerned that the original friendly gal that had been there was gone, and so now I had to deal with a new one and surely she wouldn't be as friendly. It is amazing how our fears can work on us through this process. Anyway, she was friendlier than the first one and she gave me a new number, which later on was called and got me to the gal that was going to be the final word on me getting my passport.
She wasn't all that friendly, but she wasn't unfriendly. Its just that by contrast to everyone else that I had dealt with, she was unfriendly. I was coming to expect smiles and personal concern, none of which I got from this gal. She even had an outstanding mole on her cheek that could so easily be removed, but which she didn't for some reasons, maybe just to enhance to overall effect. But, she informed me that, in addition to the normal passport fee of $67, I was going to have to pay an expedite fee of $50 plus another $60 for a file search to make sure that I was who I said I was since I didn't have an original birth certificate, and my passport was "mutilated", and so couldn't be used as ID. Wow, so this is turning out to be an expensive way to get a new passport.
- $50 cab fare
- $25 photo phare
- $67 passport fee
- $50 expedite fee
- $60 file search fee
There was a mother/daughter team that came in and stood next to me in line at the information window. They were lovely Texas gals, but they were definitely concerned about being able to do what they wanted to be able to do there. They had been on their way to Costa Rica, and were in the airport in Dallas as a family: Mom, Dad, adult daughter and son. They had been informed that the birth certificate that they had brought in lieu of a passport for their 20 year old daughter, was not in fact, gonna work. The men aspect of the family went on to Costa Rica, and the women aspect caught a puddle jumper over to Houston to remedy the situation. So I'd like to get the accounting from their passport adventure, what with that airfare and all. We became best of friends, life stories told over lunch, and they shared the joys of Soduku (sp?) the game that seems to be all the rage in the States now. I wish now that I had bought one of those little Soduku books at the airport book rooms. I am forever indebted to Susie and Katie for the beginner strategy on how to play this game. :o)
They had been told on the phone explicitly that a birth certificate would be good enough, but it wasn't good enough, not as far as the folks at the American Airlines counter were concerned.
We were to pick up our passports at 2:30 ish, and the room was full of people waiting for theirs to be ready. Behind me I heard a fellow mention that he was going to the airport directly. I asked if I could join him, Rocky, was his name. Taylor ended up joining us as well, so the ride back to the airport was on Rocky and his rental car.
I got on my flight at 6:00 PM and ended up in Costa Rica at 9:00, nobody having the least concern about my brand new shiny passport. I have one problem though, my other passport was good for another 5 years and I looked considerably younger in that one compared to this one. Such is life.
What I have learned:- It is worthwhile to pay attention to your passport. Make sure that it is in good shape, has several (at least 4) empty spaces in it, and that it is current.
- That airlines may have their own rules based on laws that they choose to apply, that maybe others don't. There is a relationship between immigration of various countries, and the airlines. Because of this, the airlines, in what may seem to be an arbitrary way, may enforce policies inconsistent with what the other airlines require. They don't make up laws, but they may apply, to the letter, laws that the country generally ignores, or just recently started enforcing."Some countries require that your passport be valid at least six months beyond the dates of your trip and/or have two to four blank visa/stamp pages. Some airlines will not allow you to board if these requirements are not met." (taken from the above sited page)
- That Texas people are friendly.